Open Questions
Last updated: 2026-04-23
| ID | Question | Date | Source | Related Domain | Notes |
|---|---|---|---|---|---|
| OQ-028 | Will Amplemarket build native Monday.com integration if Monday becomes official customer, or is Salesforce/Apollo.io the long-term platform focus? | 2026-04-23 | amplemarket_overview_2026-04-23_08-30.json | sales-automation | Integration prioritization strategy |
| OQ-029 | How should signal-based sequence logic differentiate between workflows for existing customer account management vs. new prospect lead generation, especially in low-touch segments? | 2026-04-23 | amplemarket_overview_2026-04-23_08-30.json | sales-automation | Sequence targeting and segmentation |
| OQ-030 | What is the compliance and legal framework for outbound voice agent calling in different regions (US, EU, Israel, etc.), and how does Amplemarket navigate this in customer deployments? | 2026-04-23 | amplemarket_overview_2026-04-23_08-30.json | sales-automation | Regulatory/legal risk |
| OQ-025 | What is the minimal viable structure for AI-assisted account segmentation analysis that doesn’t burden AM with excessive data input overhead? | 2026-04-23 | ai_for_am_2026-04-23 | go-to-market | Jonathan Buchen notes data entry burden (county, rural, population, state, volume) makes AI segmentation impractical vs. anecdotal issue discovery |
| OQ-026 | How can account manager feedback on segment-level churn patterns be systematized and escalated to leadership without relying on individual anecdotes? | 2026-04-23 | ai_for_am_2026-04-23 | go-to-market | Currently requires team leads and directors to manually analyze and escalate; no formal workflow |
| OQ-027 | At what customer count threshold does the ROI flip from AI voice pre-calls (for filtering) to personal AM outreach? | 2026-04-23 | ai_for_am_2026-04-23 | go-to-market | Jonathan Buchen notes enterprise (1 AM per few accounts) cannot justify AI pre-calls; scale (100+ per CSM) might, but then personal QBRs become impractical |
| OQ-024 | Can device-level separation be deferred or is it mandatory from launch (2026-05-01)? Dual laptops, virtualization, or dedicated machines all add friction to the startup workflow. | 2026-04-20 | new_startup_workspaces_2026-04-20_09-15.json | domains/infrastructure.md | Pending SOC 2 advisor guidance. Security team (Barak) prefers at least separation at OS/VM level or profile level (Chrome profiles, Prism browser). Vitali/Nizan exploring cheapest viable path. |
| OQ-023 | If a Harmony/Charm incident occurs (data breach, vulnerability), does Monday bear the regulatory liability (SEC filing, fines, PR impact) even if the teams operated semi-autonomously? | 2026-04-20 | new_startup_workspaces_2026-04-20_09-15.json | domains/infrastructure.md | Core unresolved question driving need for legal audit (AI-019). If Monday is fully liable, the compliance bar is higher than if Harmony/Charm could be separated. Impacts device separation, monitoring, and vendor approval decisions. |
| OQ-022 | Will independent Okta + AWS tenants be manageable by a small Harmony/Charm team (11-14 people), or does Monday IT need to retain ownership with limited delegation? | 2026-04-20 | new_startup_workspaces_2026-04-20_09-15.json | domains/infrastructure.md | Barak flagged that identity management is foundational; mistakes at this layer cascade across everything. Options: (a) Harmony/Charm manages own Okta + AWS from day 1 with IT support, (b) IT retains ownership, teams request changes via fast-track. Pending architecture design. |
| OQ-021 | Can GlobalProtect, EDR, and DLP be flexibly applied to hybrid scenarios (one machine, Monday + Harmony work) without creating excessive exceptions or blind spots? | 2026-04-20 | new_startup_workspaces_2026-04-20_09-15.json | domains/infrastructure.md | Current laptop policies assume single-identity work. Multi-identity hybrid work is harder to secure (DLP rules, network monitoring, etc.). Barak indicated some tools can be relaxed for new domain (e.g., GitHub scanning of Harmony repos), but not all. Pending IT review. |
| OQ-020 | Is the hybrid laptop scenario (Monday + Harmony work on the same machine) sustainable from a security and compliance perspective? | 2026-04-20 | new_startup_workspaces_2026-04-20_09-15.json | domains/infrastructure.md | Key tension: autonomy vs separation. Alternatives: dual laptops (scalable?), virtualization (adds friction), browser profiles + Prism (partial isolation). Security team sees risks in cross-contamination; teams see friction as a blocker. Pending SOC 2 advisor recommendation. |
| OQ-017 | How to handle icon generation in AI workflows? Current skill-based attempts are painful; may require a fine-tuned model. | 2026-04-20 | ai_first_design_setup_2026-04-20_07-00.json | domains/design.md | Defer until iconography becomes a blocker. Conversation flagged for elad. |
| OQ-016 | How to enable multi-user co-editing across AI design/dev tools? All current tools (claude-code, cursor) are single-player. | 2026-04-20 | ai_first_design_setup_2026-04-20_07-00.json | domains/design.md | Workaround: shared playground envs (Intercom-style). Wishlist: “Google Docs”-style co-editing. No native solution today. |
| OQ-014 | How to price the Harmony “brain” / orchestration layer separately from individual agents? If customers bring their own agents, what is the value proposition and pricing model for just the cross-funnel intelligence? | 2026-04-15 | vision_2026-04-15_10-00.json | domains/product.md | Nizan suggested selling optimization outcomes. Nadav questioned how to make the brain tangible enough to sell standalone. No resolution yet. |
| OQ-013 | Should Harmony pursue non-English languages as a differentiation strategy? Wonderfull targets non-English markets. Harmony could focus on Spanish, Arabic, Hebrew where competitors are weaker, but quality would require significant investment per language. | 2026-04-15 | vision_2026-04-15_10-00.json | domains/product.md | Team acknowledged multi-language is valuable but not day-one priority. Best-in-class in English first, then selective language expansion. |
| OQ-012 | Can the team realistically become a legitimate SDR player within 5 months against competitors with $100M+ funding and 3-5 years of development? Nadav challenged the team’s timeline assumptions. | 2026-04-15 | vision_2026-04-15_10-00.json | domains/product.md | Saar/Vitali argue the acquired voice team (Runiya/Iniya) has 3 years of engineering that is battle-tested and superior in side-by-side demos. The gap is productization, not engineering. Nadav remains cautious. |
| OQ-011 | What is the minimum viable “second agent” needed to demonstrate Harmony’s cross-funnel value? Is a marketing data connector enough, or does it need to be a full marketing agent? | 2026-04-15 | vision_2026-04-15_10-00.json | domains/product.md | DEC-016 resolves toward lightweight connectors for now, but the question of when to invest in a full marketing agent remains open. |
| OQ-009 | Should we build native CRM capabilities or always integrate on top of existing CRMs? For SMBs we could replace CRM; for mid-market we integrate. Where is the line? | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Vision session deepened this debate (DEC-015, vision_2026-04-15_10-00.json): Vitali argued CRM becomes unnecessary as humans are replaced; team agreed to integrate for now, provide basic system-of-record for CRM-less customers, and let CRM naturally fade as agents take over more functions. Still not fully resolved. |
| OQ-008 | What is the ICP (Ideal Customer Profile) for the SDR product? Companies with call centers replacing human agents? SMBs needing basic qualification? Mid-market with complex sales cycles? | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Different ICPs lead to very different products. Call center = more enterprise, basic SDR = more SMB, deep SDR (demo/closing) = SaaS companies. |
| OQ-007 | Can we profitably undercut competitors on SDR pricing? Need to understand: (a) customer acquisition cost, (b) whether low pricing is sustainable, (c) comparison with 11Labs/Relevance pricing. | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Lesson from monday CRM: acquisition cost was 2x work management but pricing was only slightly higher. Must validate economics. |
| OQ-006 | How deep should the SDR agent go? Basic qualification only, or expand to full sales cycle (demos, negotiations, closing)? | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Deep SDR that does demos and closes is visionary but technically hard. Consensus is to start with qualification and expand. |
| OQ-005 | PLG vs SLG: Is the market for self-serve AI agents (PLG) already too crowded/noisy? Or is the enterprise (SLG) market the right play given the “unserved market” pressure? | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Nizan raised concern that PLG market has too much noise and customers are not in pain. Enterprise has more urgency but longer sales cycles. |
| OQ-004 | How do we generate sufficient trust for companies to give us read/write access to their CRM, marketing platforms, and other revenue tools? | 2026-04-14 | offsite_2026-04-14_07-00.json | domains/product.md | Heavy permissions (opening new campaigns, modifying CRM data) are scary for customers. SDR is less scary than modifying ad spend. |
| OQ-003 | What benchmarks should campaign analysis use? Each company has different metrics (ARR d14, ARR d28, pipeline, etc). How do we know what is “good” vs “bad” without company-specific targets? | 2026-04-13 | harmony_analyzing_campaigns_2026-04-13_08-00.json | domains/product.md | Tamar noted there are no universal benchmarks; each company’s targets differ. Need to support configurable targets per customer. |
| OQ-002 | How does Amanda (AI qualification agent) affect lead qualification rates? The 11% qualification rate and 77% unqualified rate may be partly due to Amanda’s filtering, not inherent lead quality. | 2026-04-13 | harmony_analyzing_campaigns_2026-04-13_08-00.json | domains/product.md | Need to distinguish between Amanda’s decisions and sales team’s qualification decisions. |
| OQ-001 | Should we use existing Salesforce Nodes (pre-aggregated data in Snowflake/BigBrain) or build from raw API data? Daniel Glomstein suggested we could connect to existing Salesforce Nodes. | 2026-04-12 | harmony_bizapps_sync_2026-04-12_13-00.json | domains/infrastructure.md | Decision DEC-002 leans toward raw API, but Account Timeline in BigBrain could be useful reference. Both paths being explored. |